Initial Implementation of the Executive Agency Model in Jamaica
DOI:
https://doi.org/10.18533/ijbsr.v5i6.802Keywords:
Client satisfaction, executive agency model, positive changes, staff benefits.Abstract
The study sought to examine the impact of the initial eight executive agencies in Jamaica, through the use of both secondary and primary methods of data collection. The main findings of the study were five-fold: (i) positive changes had occurred in the studied organizations, following the attainment of the executive agency status; (ii) both organizational performance and the provision of services to customers had improved, as a result of the executive agency status; (iii) most clients surveyed were satisfied with both the performance and the provision of services by their respective executive agencies; however, (iv) issues relating to staff matters had mostly remained the same as before the conversion into executive agency; and (v) in the case of staff benefits, the situation had actually become worse after the attainment of the executive agency status.
References
Armstrong, Jim. (2001). Executive Agencies and Good Governance, Caribbean Journal of Public Sector Management, 3 (1), 54-72.
Cabinet Office. (2006). Executive Agencies: A guide for departments. Agencies and Public Bodies Team. London: The Cabinet Office.
Coore-Johnson, Yvonne. (2001). Challenges Faced by Government Ministries and Executive Agencies FY 2000/2001.
Davis, Carlton. (2001). Executive Agencies in Jamaica: The Story thus Far and the Central Management Mechanism, Caribbean Journal of Public Sector Management, 3 (1), 5-11.
Gains, F. (1999). Implementing Privatization Policies in Next Steps Agencies. Public Administration, 77 (4), 713-730.
Government of Jamaica. (2005). Management Institute for National Development (MIND): An Executive Agency Annual Report 2004/2005.
Government of Jamaica. (2004). National Environment and Planning Agency (NEPA): An Executive Agency Annual Report 2003/2004.
Government of Jamaica. (2003). Office of Registration of Companies: An Executive Agency Annual Report 2002/2003.
Government of Jamaica. 2002. Administrator General’s Department: An Executive Agency Annual Report 2001/2002.
Government of Jamaica. (2001). The Registrar General’s Department. An Executive Agency: Annual Performance Review 2000/2001.
Government of Jamaica. (1997). Background to the Establishment of Executive Agencies.
Greaves-Morgan Claudette. (2001). Public Sector Issues Retreat: Executive Agency Progress Report, Office of the Registrar of Companies.
Ibbs, Robin. (1988). Improving Management in Government: The Next Steps (HMSO, February 1998)
James, O. (2003). The executive agency revolution in Whitehall. Basingstoke: Palgrave Macmillan.
McKoy, Derrick. (2001). Issues in Public Sector Accountability: Lessons for Executive Agencies in Jamaica, Caribbean Journal of Public Sector Management, 3, (1), 12-29.
Office of Public Services Reform and HM Treasury. (2002). Better government services: Executive Agencies in the 21st Century. London: The Cabinet Office.
Talbot, C. (2004). Executive Agencies: Have they Improved Management in Government? Public Money and Management, 24 (2), 104 - 112.
Wearne Michael. (1997). Implications of the Executive Agencies Model for Statutory Bodies, Discussion Paper. www.psa.ac.uk/cps/2003/Francesca%/20Gains.pdf (viewed on December 2, 2007)
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
