Emotional Intelligence and Transactional Leadership performance Case study – KPMG Vietnam

Ha Mi Tran Quy, Barry Ramsay

Abstract


This study investigates the relationship between Emotional Intelligence (EI) and Transactional Leadership performance using KPMG Vietnam as a case study to evaluate the most suitable model for their organisational leadership and the extent EI could influence the success of transactional leadership within the company. Primary research in the forms of interviews for qualitative (main) and questionnaires for quantitative (ancillary) analysis coupled with secondary research (prior research) is used in this study. Thematic themes are extracted from the qualitative finding and supported by the quantitative survey results analysed with SPSS. Results reveal KPMG Vietnam uses a combined model between The Goleman model (1998)  and The Bar – On model (1997).


Keywords


Emotional Intelligence, job performance, transactional leadership.

Full Text:

PDF

References


Akinboye, J. O., Akinboye, D. O. & Adeyemo, D. A. (2002). Coping with Stress in Life and Workplace. Ibadan: Stirling-Horden Publishers.

Bano Fakhra, B. (2013). Emotional Intelligence and Effective Leadership, Journal of Business Studies Quarterly (JBSQ). 3: 4, 84-94.

Cartwright. S & Constantinos. P (2007). Emotional intelligence, its measurement and implications for the workplace. International Journal Of Management Reviews, 9, 01-23.

Dana, L.J and & Newman, D.A (2010). Emotional intelligence: An integrative meta-analysis and cascading model. American Psychological Association. 95: 1, 532-542.

Goleman, D. (1998). Emotional intelligence. New York: Bantam Books.

Gould, D (2003). Emotional intelligence. British Journal of Midwifery. 11: 4, 720-738.

Golnaz, S (2012). Emotional intelligence and leadership development. Public Personnel Management. 41: 3, 535 – 690.

KPMG Global (2015). Available from . [05 January 2015].

Lovelock, C.H; Patterson, P.G & Wirtz, J (2014) Services marketing: an Asia-Pacific and Australian perspective by Lovelock, Christopher H; Patterson, Paul G; Wirtz, Jochen 2014, 6th edition. Pearson Australia

Maul, A.E. (2008). Improving the measurement of emotional intelligence, University of California, Berkeley.

Mayer, J.D; Roberts, R.D & Barsade, S.G (2008), Human abilities: Emotional Intelligence, Annual Review of Psychology, 59: 2, 507 – 536.

Mayer, J.D. & Salovey, P. (1997), What is Emotional Intelligence? In Mayer, J.D. & Salovey, P. (Eds) Emotional Development and Emotional Intelligence, New York: Basic Books.

Mayo, A. (2012). Human Resources or Human Capital? : Managing People as Assets. Farnham, Surrey, GBR: Ashgate Publishing Ltd, 2012. ProQuest ebrary. Web. 22 November 2014.

McCleskey, J (2014). Emotional intelligence and leadership, International Journal of Organizational Analysis, 22: 1, 76 – 93.

Nguyen, T.N (2007) Organisational culture - A case study of KPMG VietNam. Undergraduate dissertation, Faculty of Business English, University of Foreign Trade, Vietnam.

Nguyen, T.T (2013). Multicultural team and conflicts - Developing competencies for managers. Bachelor’s Thesis, Degree Programme in International Business, Lahti University of Applied Sciences, Lahti, Finland.

Nikolaou, I. & Tsaousis, I. (2002). Emotional intelligence in the workplace: exploring its effects on occupational stress and organizational commitment. International Journal of Organizational Analysis, 10, 327-342.

Rahim, S.H (2010) Emotional Intelligence and Stress: An Analytical Study of Pakistan Banks. Rahim, Saddam Hussain. International Journal of Trade. 1: 2, 194 – 221.

Sechelariu, M. (2012) Emotional Intelligence and Leadership, Legal Publishing House (Universul Juridic), 5: 1, 183 – 190.

Vito, G.F; Higgins, G.E & Denney, A.S (2014) Transactional and transformational leadership: An examination of the leadership challenge model, Policing: An International Journal of Police Strategies & Management, 37: 4, 809 – 822.

Wakeman, C. (2006) Emotional intelligence: Testing, measurement and analysis, Manchester University Press. 75: 5, 71-93.

Webster, J.D & Ma, X (2013). A Balanced Time Perspective in Adulthood: Well-being and Developmental Effects. Cambridge University Press, UK, 32: 4, 433 – 442.




DOI: http://dx.doi.org/10.18533/ijbsr.v5i6.800

Refbacks

  • There are currently no refbacks.




Copyright (c) 2015 International Journal of Business and Social Research

 ...........................................................................................................................

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

............................................................................................................................

If you find difficulties in submitting manuscript please forward your doc file to support@thejournalofbusiness.org. Our support team will assist you in submission process and other technical matters.

In order to get notifications on inbox please add  this domain thejournalofbusiness.org in your email safe list.

International journal of business and social research (Print)
ISSN 2164-2540

International journal of business and social research (Online)
ISSN 2164-2559

[International Journal of Business and Social Research (IJBSR) previously published by MIR Center for Socio-Economic Research, MD, USA. From February 2018 this journal is published by the LAR Center Press, OR, USA]