A Study on the Factors Affecting Total Quality Management in the Saudi Arabian Construction Industry

Umair Mazher, Behrooz Gharleghi, Benjamin Chan

Abstract


Quality in a construction company is the key focus for competitiveness. The research described in this paper assesses the effectiveness of total quality management in construction industries. Thus, this study is aimed to investigate the four dimensions of total quality management which are fundamental for construction process. These for dimensions are quality management, quality control, quality assurance, and quality inspection. The regression analysis has been done to identify the effectiveness of these variables towards the quality in the company. The empirical result shows that quality management and assurance have the most effects towards quality as they are positively and significantly related to the quality. However the effect of the control and inspection are found not to be significant. 


Keywords


Quality assurance, quality control, quality inspection, quality management.

Full Text:

PDF

References


Albert. W. T (2012). “Lessons learned from large construction project in Saudi Arabia”, Benchmarking: An International Journal, Vol. 19, No. 3, pp. 308-324.

Anderson. D, Dennis. S & Thomas. W (2012). “Quantitative methods for business”, 12th Ed, Library of Congress Control, USA.

Anderson, J. C, Schroeder. R. G & Manus. R. (1994). “A theory of quality management underlying the Deming management method”, Journal of Academy of Management Review, Vol. 19, No. 3, pp. 472-509.

Atkinson, G. A (2003), “Construction quality and quality standards: The European perspective”, Chapman & Hall, London, UK.

Besterfield. D. H (2008). “Total quality management”, Management and Business Study, 3rd Ed, PHI Learning, New Delhi,

Crosby. P (1989). “Crosby talks quality”, The TMQ Journal, Vol. 1, Iss. 4.

Dale. B. G & Lascelles. D. M (1997). “Total quality management adoption: revisiting the level”, The TQM Journal, Vol. 9, Iss. 6, pp. 418-428.

Dale. B. G, Boaden. R. J & Lascelles. D. M, (1994), “Total quality management- an overview”, Managing Qaulity, Prentice Hall, New York.

Dale. B. G, Wiele. T & Jos. I. (2007),“Managing quality”, Black Well Publishing. MA 02148-5020, USA.

Dale. B. H (2009). “Quality control”, 8th Ed, Upper Saddle River, Pearson Prentice Hall.

David. A & Gunaydin. H. M (1997). “Total quality management in the construction process”, International Journal of Project Management, Vol. 15, Iss. 4, pp. 235-243.

Dean. J. W & David. E. B (1994). “Management theory and total quality: Improving research and practice through theory development”, Academy of Management Review, Vol. 19, No. 3.

Field. A (2007). “Discovering statistics using SPSS”, 2nd Ed, British Library of Congress Control.

Frank. H & Ronald. M. (2013). “Modern construction management”, 7th Ed, Minion by Toppan Best- set Pre-media Limited Hong Kong.

Greasley. P (2008), “Quantitative Data analysis with SPSS”, New York, McGraw-Hill.

Hellard. R. B (1993). “Total Quality in construction projects: Achieving profitability with customer satisfaction”, New York, NY 10017-2398.

Hoonakker. P, Carayon. P & Loushine. T (2010), “Barriers and benefits of quality management in the construction industry: An empirical study”, Total Quality Management, Vol.21, Iss. 9, pp.953-969.

Jerry. B. (1989). “Principles of quality control”, Wiley, New York.

Joachim. H & Rinne. H. (1993). “Statistical methods of quality assurance”, Library Congress Cataloging. UK.

Juran. M. J (2008). “Management of inspection and quality control”, Library of congress cataloging in publication data, USA.

Juran.J. M. (1998)”Quality control- handbook” 5th Ed, McGraw-Hill co-editor, Joseph. M. J

Lawrence. S. A (1998). “Fundamentals of industrial quality control”, St, Lucie Press.

Matthews. M. F, Burati. J. L & Kalidindi. S (1991).“Quality management in construction industry”, Vol. 117, Iss. 2.

Mitra. A (2008). “Fundamentals of quality control and improvement”, Library of Congress Cataloging in Publication.

Mohamed. A, Noureddine. A. M, Abdulaziz. G & Mabrouk. T. (2014). “An empirical study of quality management systems in the Saudi construction industry”, International Journal of Construction Management., http://dx.doi.org/10.1080/15623599.2014.9222724.

Narver. J. C & Slater. S. F (1990). “The effect of a market orientation on business profitability”, Journal of Marketing, Vol. 54, No. 4.

Oakland. J.S (1995), “Total Quality Management”, 2nd Ed, Oxford, Butterworth-Heinemann.

Peter. B. P (1999). “Total quality management and the Deming approach to quality management”, Journal of Management History, Vol. 5, No. 8, pp. 468-488.

Peter. H, Pascale. C & Todd. L. (2010). “Barriers and benefits of quality in the construction industry: An empirical study”, Vol. 21, No. 9, pp. 953-969. pp. 382-418.

Ramezani, H. and Gharleghi, B. (2013). “Determinants of the Total quality management implementation in SME in Iran”, International Journal of Business and Social Science, Vol. 4, Iss.16. pp. 240-245

Ronald. H. L, Enrick. N. L & Mottley. L. E. (1992), “Quality control for Profit- Gaining the competitive”, Library of Congress Cataloging.

Salman. T. A (1999). “A change management model for Saudi construction industry”, International Journal of Project Management, Vol. 19, pp. 161-169.




DOI: http://dx.doi.org/10.18533/ijbsr.v5i3.725

Refbacks

  • There are currently no refbacks.




Copyright (c)

 ...........................................................................................................................

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

............................................................................................................................

If you find difficulties in submitting manuscript please forward your doc file to support@thejournalofbusiness.org. Our support team will assist you in submission process and other technical matters.

In order to get notifications on inbox please add  this domain thejournalofbusiness.org in your email safe list.

International journal of business and social research (Print)
ISSN 2164-2540

International journal of business and social research (Online)
ISSN 2164-2559

[International Journal of Business and Social Research (IJBSR) previously published by MIR Center for Socio-Economic Research, MD, USA. From February 2018 this journal is published by the LAR Center Press, OR, USA]