Challenges and Obstacles of e-Government Streamlining: A Case Study

Anupam K. Nath, Debjani Kanjilal

Abstract


e-Government streamlining has been a challenge since its inception in the domain of e-business. Business organizations face challenges while trying to collaborate with partners through the use of information technology in order to ensure efficient delivery of services. One of the major reasons for these inefficient services has been political bureaucracies among government organizations. To meet this challenge, a transparent and networked environment is required where government organizations can effectively partner with other relevant organizations. Using a case study analysis, we intend to identify not just the challenges in government organizations while providing services which require collaborative effort, but also the obstacles in adopting new technology for collaboration. We believe that the outcome of our research could provide a generalized guideline for government agencies where there is need for digital collaboration. Our findings will thus help government organizations to address the challenges in digital collaboration, and also help them implement new technology successfully to ensure efficient delivery of services.


Keywords


e-Government, information technology, collaborative effort, efficient service delivery

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DOI: http://dx.doi.org/10.18533/ijbsr.v4i5.504

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International journal of business and social research (Print)
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