Determinants of Patients’ Satisfaction at Sunyani Regional Hospital, Ghana

Augustine Awuah Peprah

Abstract


Patient satisfaction is a major determinant of quality health care delivery. Many studies have reported that there is a positive relation between patients’ satisfaction and outcome. This study was aimed at assessing factors associated with patients’ satisfaction at Sunyani Regional Hospital in Ghana. A structured questionnaire was used to collect primary data and it was analysed using SPSS (version 16.0). Factor analysis based on principal component extraction using Oblimin with Kaiser Normalization rotation method was employed in assessing the factors that contribute to patients’ satisfaction. The result showed that patients’ satisfaction is influenced by a number of factors such as attitudes of nurses toward patients, the capacity to deliver prompt service without wasting time, ability to disseminate information to patients and the availability of up-to-date equipment. The hospital’s ability to render 24 hour service, response to emergency cases, the patience of the doctor to clearly explain what was wrong with patients before giving treatment, providing patients with detail information about their medication, and attractiveness and cleanliness of the hospital among others constitute some of the factors that determined patients’ satisfaction.

Keywords


patients, satisfaction, determinant, factors, Sunyani Regional Hospital

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DOI: http://dx.doi.org/10.18533/ijbsr.v4i1.359

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