Implementation of Total Hospital Information System (THIS) In Malaysian Public Hospitals: Challenges and Future Prospects


  • Roshidi Hassan Megat Zuhairy Megat Tajuddin Faculty of Business Management Universiti Teknologi MARA



Hospital Information System, Computer applications, Information & Communications Technology


Total Hospital Information System (THIS) is a project by the Ministry of Health (MOH) of Malaysia that provide a complete and comprehensive Hospital Information System (HIS) by establishing integrated electronic information handling and processing in a hospital by means of Information and Communications Technology (ICT). Implementation of such rigorous system in a complex organization such as health services involves many challenges, and if they are not tackled appropriately, the system may fail and reject by the user. This paper analyzed and discussed on a few major challenges faced by the MOH on their implementation of THIS at 13 government hospitals nationwide. The challenges include digital gap, knowledge and skills, system quality, redundancy and data abundance. Initiatives taken to address the challenges were explained and some suggestions were also introduced. Furthermore, the article look into the future prospective of the system, on how the system could benefit further which eventually may go beyond its initial objective.