Exploring the Ambivalent Effects of Control Modes on Project Performance Dimensions in Software Development Outsourcing
Keywords:Control Modes, Duality, Outsourcing, Project Performance, Software.
Although software development outsourcing (SDO) market continuously grows and various types of SDO are available, the control performance of SDOs is still complicated. Not only positive effects but also no effects and even negative effects of control have been reported. This study focuses on these mixed results and classifies control by modes and SDO project performance by sub-dimensions. The paper presents a theory and research model on the duality between each control mode and SDO performance sub-dimensions. The study results suggest that it is not the amount of control exercised, but rather the amount of individual control mode appropriate to the specific SDO goals to enhance SDO performance. It also provides realistic suggestions and guidelines to companies and organizations that need to improve SDO performance in practice.
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