Defining the Relationship between Trust, Reputation and Political Skills in Service Business
DOI:
https://doi.org/10.18533/ijbsr.v5i11.855Keywords:
Political skills, reputation, trust.Abstract
The aim of this study is to determine effect of the political skills of the managers on reputation and trust. The research data is obtained from 104 employees of different restaurants running in various centers in Ankara. As a result it is find out that the linear relation between managers’ political skills and trust and reputation is statistically significant.
References
Ammeter, A. P., Douglas, C., Gardner, W. L., Hochwarter, W. A., ve Ferris, G. R. (2002). Toward a political theory of leadership. The Leadership Quarterly, 13, 751 – 796.
Argenti, P.A. ve Druckenmiller, B., (2004), “Reputation and the Corporate Brandé Corporate Reputation Review, 6:368-374
Carter, J., Bitting, E. ve Ghorbani, A.A. (2002) “Reputation Formalization For An Information-Sharing Multi-Agent System” Computational Intelligence, Vol.1 No.4:515-534
Cohen, D. ve Prusak, L. (2001). Kavrayamadığımız Zenginlik, Kuruluşların Sosyal Sermayesi, (Çev. A. Kardam), İstanbul: BZD Yayın ve İletişim Hizmetleri.
Davis, James H., Schoorman F. David, Mayer Roger C. and Tan Hwee Hoon, (2000), The Trusted General Manager and Business Unit Performance: Empirical Evidence of a Competitive Advantage, Strategic Management Journal (Strat. Mgmt. J.), 21: 563–576
Ferris, G.R., Davidson, S.L. and Perrewe, P.L., (2000), Political Skill at Work, Organizational Dynamics, Vol.28, No:4, pp.25-37
Ferris, G. R., Witt, L. A., & Hochwarter, W. A. (2001). Interaction of social skill and general mental ability on job performance and salary. Journal of Applied Psychology, 86, 1075–1082.
Ferris, G. R., Treaway, D.C., Kolodinsky, R.W., Hochwarter, W.A. Kacmar, C.J., Douglas, C. (2005), Development and validation of the political skill inventory. Journal of Management, 31:126-152
Hackman, J.R. ve Oldman, G.R. (1975), Development of the diagnostic survey. Journal of Applied Psychology, 60: 159-170
Hall, T. Angela, BLASS, R. Fred, FERRIS Gerald R., MASSENGALE Randy, Leader Reputation and Accountability in Organization: Implications for Dysfunctional Leader Behavior, The Leadership Quarterly, 15 (2004), 515-536.
Ilgen, D. R., Fisher, C. D. and Taylor, M. S. (1979). Consequences of individual feedback on behavior in organizations. Journal of Applied Psychology, 64, 349 – 371.
Keh, H.T. and Xie, Y., (2009), “Coorporate Reputation and Customer Behavior Intention: The Roles of Trust, Identification and Commitment” Industrial Marketing Management, 38:732-742
Larzelere, R.E. and Huston T.L. (1980). The Dyadic Trust Scale: Toward Understanding Interpersonal Trust in Close Relationships. Journal of Marriage and Family Vol. 42, No. 3 (Aug., 1980), pp. 595-604
Liu, Y., Ferris, G.R., Zinko, R., Perrewe, P.L., Weitz, B. and Xu, J. (2007). Dispositional antecedents and outcomes of political skill in organizations: A four-study investigation with convergence, Journal of Vocational Behavior 71 (2007) 146–165
Robbins S.P. ve Judge T.A., Örgütsel Davranış, Çev. Ed. Prof.Dr. İnci Erdem, Nisan (2013), Nobel, Ankara.
Roger, C. Mayer, James H. Davis, and F. David Schoorman, An Integrative Model Of Organizational Trust Academy of Management Review (July 1, 1995) 20:3709-734.
Usta, Murat; Örgüt Kültüründe Halkla ilişkiler ve İtibar Yönetimi:Ege Akdeniz Bölgelerindeki Turizm işletmeleri örneği, Dokuz Eylül Üniversitesi, S.B.E., T.İ.A.B., Turizm İşletmeciliği Programı, Yüksek Lisans Tezi, 2006.
Zinko, Robert, Ferris R,Geralt(ve diğ); Personel Reputation in Organization: Two-study constructive replication and extension of antecedent and consequences, journal of occupational and organizational psychology , The British psychological Society, 2012, 85, 156-180.
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).